GFL Environmental Reviews, Complaints, Customer Service, page 2 (2023)

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took trash cans that were not theirs

After going to another service, due to their total lack of professionalism , ie no pick up to wrong days pick up. They came and took cans I own , after wasting a lot of time on the phone ill check with local government to see if they have a remedy for me. I have videos of the two cans being taken several months apart. They said their our cans but have no receipts or rental charges on any of my bills.The worst kind of business AVOID.

uncorrected billing error

I paid my quarterly bill then received a $60 one month later for a fourth month. GFL acknowledges it made an error but is requiring that the bill be paid in 30 days or I will be charged interest. Customer service says there is nothing they can do. Do not use this company. This is not the first problem I have had with them.

Billed but no service since May 2022

For the past 3 months I have reported to GFL thru the online ticketing system the fact that GFL has not picked up my trash since May 2022. I have also requested that the service be canceled yet month after month GFL keeps insisting that they are picking up my trash and keep invoicing me.
Please review your ticketing system for the following tickets that I have submitted for this issue.
775561, 743266, 741352, 730757, 665503, 655813, 634479, 592786 and now this ticket which I created on September 20, 2022

GFL is no better than the trash they pick up!

I wish I had known in March what I know now. I started service in March of 2022. Numerous missed pickups for my recycle bin and once for trash; many late pickups for trash. You call customer service and wait on hold for up to an hour. They apologize, tell you it will be picked up next time and said they would give me a credit on my account. I said I just want my stuff picked up. We fill up our recycling bin very quickly. I asked to speak with a manager and she said she would ask one to give me a call. NEVER HAPPENED.

After the going through this so many times, I finally told them I was going to cancel my service and that I didn't want any credit. I removed my autopay information so the next bill would not be paid. Cancelled my service by putting in a ticket (I mean who has time to keep calling them). Seven days later I received a notification that my bill had been paid through the bank account for which I removed the information.

Tried to call them again today 770-577-3545. Will not go through at all. Call drops off immediately. Please think twice before signing up with them.

WORST SERVICE POSSIBLE

I call to cancel service after having had our company bought out by them two months back. This is after multiple weeks of trash piling up and/or them skipping weeks altogether. I ask to cancel, am told I'll get confirmation within 24 hours via email. Doesn't happen. So, I wait.
I call again a second time two weeks later. This lady says I will get confirmation. I say I'm not getting off the phone until I do. They say they can't send while on phone, it's a process where the phone call has to end for the info to move forward and pass onto the people that do this process. I say I want to be sure that I will not be charged because I have had no less than 5 people in my neighborhood that have been charged, "after cancelling" since my last call. She assures me (second person to do so), that I won't. You know where this is going .
Two weeks later, invoice period up. DING. Email saying payment has processed. Bank account confirms. So I call back, ask to talk to a manager. Denied. Not how their system works. Am adamant about it given the charge. Doesn't matter. The process is that I will file the complain and someone will call you within 24 - 48 hours to resolve your issue. In the meantime, please ensure you take auto-pay off of your account. Wait a minute... What?... Didn't I ASK FOR IT TO BE CANCELLED?!?!?
Go into my account, still attached. No note of account being cancelled. No progress on my refund she says she saw in the PC, which takes 7 - 8 weeks and comes via a mailed check...
This. Is. GFL.
SWITCH NOW!

Removal of Trash Can/ Terrible Service

My trash can had been removed 2 weeks ago as well as some of my neighbors by GFL, my neighbors have all received new trash cans except for 2 of us on the block, I have phone GFL twice about this situation and I’m being told again I’ll have to wait possibly 30 days. Which means I’ll have to store trash bags in my garage and possibly attract rodents,This is ridiculous!

New service

Wow what a great first impression. Just started my service lastweek in Covington. Monday would have been my first day of trash pick up. It is now Wednesday afternoon and the whole neighborhood still hasn’t had their trash picked up. They seem like a hot mess and I’ll be switching services ASAP.

Potential new customer

I called to start new service. The customer service lady was rude and acted like she didn’t want to be bothered as I appeared to be getting on her nerves by calling. She told me that I would have to paid 5 months in advance a total of 160.00( I’m sure what company does that) I can under three months, but not 5 months. Also requested proof of residence, suggested I provide a deed or lease agreement. I have never heard of such. Needless to say based on the reviews and my first experience with this company I Will NOT be getting service with this company…….

The Good (County Waste), the Bad & the Ugly (GFL)

County Waste did not inform their customers that GFL was "taking over." County Waste would send billing emails so you wouldn't "fall behind." GFL does not.

Can't say GFL does a lousy job of picking up our trash so far.

Unable to contact GFL by phone, email, etc. GFL sends no billing emails, you are on your own!

Pay ours with a single credit card. Since reading all the reviews would not trust GFL having my banking info!

Latest is a price increase of $5 per mo. Price "jumped" from $42 per mo to $47 & we were not informed of this increase. Nice!

Can see why former County Waste Customers who were transferred to GFL are looking for another "better" waste mgmt co.

trash pickup

Gfl wants your bill paid on time or else but when it come to them picking your trash up they are on their time.. The road that I live on was all gfl until this year. I hyavn't changed yet but there are only 3 left . Everyone else has bright blue cans and say that they have not had any misses yet.Maybe it is time to change. You would think that a company would take more pride in their work. @What can you do

Same here! I cancelled today! 3 weeks of missed pick up. this trash company is truly TRASH!

Still waiting for a refund

**Note I had to give at least one star to get posted**

I used to have County Waste. GFL took them over and in a very shady move switched us without any written (printed) notifications. I would pay my bills quarterly even though they are not billed that way through CW. I would get a bill, see it getting low and send in $100 to carry me over to the next quarter. When I finally got my account set up, I paid in advance like I did with CW as the GFL rep said everything would be the same. Well after I paid, I got two notices with two separate account numbers saying my day would be changing. I called up and they said it was just one address and to not worry since the bill would be going up XYZ amount by July. I refused to pay double what I was paying with another company, so I canceled service. I should have received a credit back to my credit card of $92.89 since I didn't use any of the amount I paid ahead and had to pay like $7 and change on the last amount.

It is two months later, and I still have not received my refund. I can't find a number to reach a person in billing since the person who answers the phone is the same no matter what phone number you call. They claim to not have a corporate number or a number of anyone above them. Called the Clerk of Courts at the state level to find out who is the Authorized Agent for the state of Virginia and they gave me the following:

CT Corporation System
4701 Cox Road Suite 285
Glen Allen, VA 23060

No phone listed.

EXTREMELY UNSATISFIED CUSTOMER

I had to give a star but if it were an option I would give 0... I started working with GFL many years ago while they were still County Waste the merge to GFL has been a nightmare! My checks are cashed but not applied to the appropriate accounts. Lack of service and over flowing dumpsters for weeks at a time to be told by the rep that they are down 17 drivers. I dont receive invoices anymore and when I ask for them its a process to get a copy because you have to wait on the phone for 2 hours to speak to a person. I am currently pending my contract expiration dates and I will be changing companies. Sad part is County Waste was my prefered Vendor and I used to recommend them to owners and tenant all the time. This will no longer be the case as the service is not the same as it used to be... This is not a way to treat a loyal customer.

Disgruntled customer!

This is the worst company in the entire world. There are better companies in Africa better than this one. Awful, awful customer service! Something needs to happen. Hopefully, someone in management sees this review and rectifies the way GFL customers are taken care of by the customer service department. I called them regarding the issue of my bill, and some agent hanged up the call. I keep on receiving $25.00 debt payments, and yet I have an autopay. I am beyond dismayed!

HORRIBLE SERVICE

The way GFL treat their customers is a disgrace. I have been with county waste for over 4 years .I never had a problem or an issue until GFL took over now they say I did not make a payment .So I called customer service to explain I have all my bank statements where they took out the money from my bank statement .I have proof and they still say that I owe .I always pay before my bill is due every time I sent them my statement they will say we are backed up we will fix the problem. Well they did not and have the nerve to send me a bill saying that I owe for two months how is that possible when I paid in full each month I have bank statements ,so I cancel my service so I thought but. I did not trust them so I went back to check and they still never cancel my service .This company is sneaky so check your bank statements and keep records.

Math Trickery

My latest experience with GFL:

I received an email from GFL on 7/02/2024 showing my rates will be $124.12, previous quarter was $119.54. On June 27, 2022 GFL didn’t pickup my recycling, so they gave me a credit. On July 11, 2022 they didn’t pick up the recycle, so they gave me another credit.

I went on line to pay my bill I found an invoice in the amount of $133.50. So this is what happened to offset the credits they raised my rates after stating it would $124.12. The recycle was $18.75, so with the change the credit is only $4.58 instead of $18.75.

Currently for recycling twice a month, for the quarter it’s billed at $60.75. For trash the quarterly rate is $75.75, I believe boomerang is $66.00 per quarter for trash. I believe that I saw on GFL website that they would match charges.

great job guys!

I cancelled my service the first week of june...I was told I was PAID IN FULL until june 24th. I have not put any trash in the can after that date. I have since received a bill for "fuel surcharge". I have called "customer service" and was told basically thats just the way it is... it is now july 18th and the can is still in my driveway... I think your company owes me rent for "storage". GFL is a joke...DO NOT USE THIS SERVICE! I give them a -5 out of 5 stars... keep billing me and I will keep sending reviews...

throwing money away

wca was a good company...gfl bought them out and my bill doubled. They missed many pick ups blaming it on weather but would not credit my account for lack of service. customer service was polite but would not credit me. They told me to just pile my trash up next to the can...ummmm... no! I don't want trash all over my yard because animals got into it. I paid for service I wasn't getting...but not for long...I would NOT recommend this company for service unless you want to want to throw your money in a can they won't even pick up. If I could pick 0 out of 5 stars, I would

BEYOND HORRNEDOUS.....

GFL Environmental is a HORRIBLE, HORRIBLE COMPANY! I have sent 6 emails since 6/26 today is 7/18 NONE were answered or acknowledged as received. Spend 60 minutes on hold a few weeks ago to fix a problem that was never fixed. Another 30 minutes on hold because they took $80 instead of $40 last month on autopay so I removed myself from autopay. It regurgitates over and over for everyone to go to their online account. My account, I cannot open any of my invoices as to why I was overcharged. Rep said I needed tech support and she will transfer, got cut off after 45 minutes for the total call. Called back another 30 minutes on hold for the Rep to tell me their system was down and I would have to call back. REPEAT GFL IS A HORRENDOUS, HORRENDOUS COMPANY. AVOID!. I am searching for a new provider of services. GFL is just beyond awful. Don't know why County Waste allowed this to happen to its customers. I could not even get through as a new customer. They never answer or care.

Drove right past my garbage can

Called 770-474-9273 and couldn’t get through. My garbage pick up is missed at least once a month. I watched them drive right by my house. Last time they picked my garbage up they left the top open and it was raining. I need a new garbage can because now the inside stinks. I’ve Had it 17 years. When it was just waste Industries service was so much better.

Horrid Company!! Avoid at all costs!

One star only because there is nothing lower. GFL failed to collect household trash for 5 of previous 6 weeks as well as at other appointed times over the last 18 months. They DO NOT collect on anything approaching the agreed schedule. When they miss a scheduled collection it can take up to 10 days before they finally collect the garbage. Meanwhile, they do not return calls nor answer phone calls without an hour's hold time. They have all the excuses for why they can't handle the job. The obvious is extremely poor senior management leadership, total lack of standards, local employees do not care one bit if they do a good job or not. AVOID THIS COMPANY AT ALL COSTS!

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